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Former Albertsons exec tries to transform product recall system (access required)

by Simon Shifrin
Published: October 11,2010
Time posted: 10:18 am
Tags: , ,

Roger Hancock received an angry senior vice president's call several years ago when a Chicago grocery store failed to pull a recalled product from the shelves and customers complained. "Her question to me was, ‘Why haven't we done anything about that?'" Hancock said. "Sometimes it wasn't very comfortable for me." Hancock, who served as director of food ...
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