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Health and Welfare launches new benefits system

Idaho’s Department of Health and Welfare has successfully replaced its outdated human service benefits eligibility system with the support of global management consulting firm Accenture.

The new Idaho Benefit and Eligibility System replaces a 30-year-old eligibility system that could not be updated to accommodate new requirements nor support efficient administration of the state’s health and human service programs. Idaho’s new system is designed to enable easy updates when policy and operational requirements change, and to facilitate a more streamlined benefits interview process that will help the state handle increasing caseloads more efficiently.

“Idaho citizens relying on benefit programs will receive accurate benefits in a timely manner,” said Russ Barron, administrator of the Division of Welfare in Idaho’s Department of Health & Welfare and Idaho taxpayers are well-served. “This is the lowest cost implementation of an eligibility system in the U.S. in the last 20 years.”

David McCurley, Accenture’s global managing director for human services, said Idaho now has the most modern and efficient eligibility system in the country, developed in a manner that keeps the state from being bound to specific technologies and vendors.


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