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Twin Falls call center hires 550, expects more

The Florida-based company that opened a call center in Twin Falls has hired 550 workers and plans to hire another 150 by November.

As of Oct. 4, C3 of Plantation, Fla., had received more than 2,000 applications for its management and call-answering jobs, corporate communications vice president Alicia Laszewski said. C3 is also opening a call center in Salt Lake City, with 400 positions, she said Oct. 5.

When C3 announced plans to reopen the call center, the company predicted it would hire 650 to 1,200 people. The center replaces jobs lost when the Dell center closed in January.

Although the number now seems closer to 700, it’s still more than Dell had when they closed the call center, said Jan Roeser, a regional economist at the Idaho Department of Labor office in Twin Falls.

The C3 workers will answer calls for health insurance companies. Laszewski said the call center workers are required to be trained and licensed insurance agents. The license is required to sell insurance to callers.

Roeser said that training has value.

“Being certified in all 50 states gives them some opportunities,” she said. “If they hate the call center environment, they can walk away with something that makes them more employable.”

Roeser said she hasn’t seen local unemployment decline since the hiring began. Some C3 workers might have been hired from other jobs, but those jobs won’t necessarily be filled, she said.

About Anne Wallace Allen

Anne Wallace Allen is the editor of the Idaho Business Review.