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Home / IBR Headlines / Call centers make cautious comeback (access required)

Call centers make cautious comeback (access required)

After an exodus, call centers nationwide are making a quiet comeback, fueled by a backlash against operations abroad and a belief that consumers react better to U.S.-based callers. While this doesn’t mean the end of outsourcing, companies are contracting with U.S. call centers to handle everything from collections to customer support. This partial recovery with collections, in ...

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