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Sara Prentice, lead for INL hosting and protocol, Idaho National Laboratory in Idaho Falls

  For Sara Prentice, 33, protocol is like music. And she is the conductor of the orchestra. “Protocol is really about making sure that everybody’s playing the same music, all on the same page, that we’re in sync,” Prentice explains. “Every movement is orchestrated with intention to make sure that the visitor doesn’t have any bumps along ...

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