To drive digital government transformation, connected technology is a must

When it comes to the operations of modern-day government, it’s about more than connecting residents and businesses to state and local services. It’s also about forging connections across agencies and departments so that everyone, government personnel included, has a more seamless, positive government experience.

Yet when there are hundreds of government departments and agencies, it can be difficult to streamline resources and service delivery in a way that serves everyone.

So, in a quickly evolving, technology-dependent world, how can state and local governments continue to foster resident engagement and interagency collaboration without sacrificing productivity or affordability?

It helps to collaborate with the right partner to implement real solutions.

Choosing the right partner

Idaho has long strived to build a stronger and more connected digital government ecosystem to better serve its residents. Since 1999, Tyler Technologies’ Boise-based team has been a strategic partner in helping Idaho achieve this goal.

As the largest software company solely focused on the public sector, Tyler is on a mission to equip communities with technology that connects data, people, and processes across departments and geographic boundaries. From payment processing to agency portals to mobile apps, Tyler’s extensive suite of proven platforms and real solutions is custom-made for the public sector and is configurable to meet each government’s unique needs.

For state government, this means digital systems that work together instead of in silos, increased collaboration among government agencies, more frequent engagement between residents and the state, and a significant boost in cost savings.

Connecting Idaho

Currently, Tyler partners with more than 276 government agencies across Idaho to optimize access to services and boost resident engagement through connected technology. Here are two examples:

Creating a digital tax return workflow. Leveraging Tyler’s Engagement Builder platform, the Idaho Wheat Commission built an online workflow for capturing tax withholding information and payments from wheat growers. Using skip logic to create a more streamlined and personalized experience for users has helped eliminate confusion, reduce user error, and improve the overall user experience compared with the original paper process. In addition, by automatically emailing a copy of the tax return form along with a receipt to the user, the system has simplified processes for agency staff.

Modernizing paper-based disbursement processes. Idaho’s Department of Correction (DOC) switched from paper checks to Tyler’s Release Pay debit cards, resulting in both time and cost savings for the agency and enhanced services for former residents. With between five and 40 residents being released each day, it took the DOC anywhere from two and a half to five hours to print, sign, address, and post paper checks each week. Additionally, an estimated 20-30% of paper checks were then returned, resulting in additional labor and costs. Since implementing Release Pay, Idaho DOC is now saving an estimated 10-20 hours each month and has issued more than 22,000 single-use cards.

Connected government means connected communities

Idaho isn’t the only state seeing this success through strategic partnership with Tyler.

Success has also been seen in Fort Worth, Texas, where the city recently expanded its use of Tyler’s AI-powered Priority Based Budgeting solution and methodology that augments traditional budgeting processes. With Priority Based Budgeting, the city evaluates programs against multiple criteria, such as mandate requirements and revenue potential, enabling the city to align its priorities and goals with recommended department budgets and community initiatives.

Utah provides another example: the state’s Department of Natural Resources implemented Tyler’s AI-powered Augmented Field Operations (AFO) platform to better contain an invasive species of mussel. Using the platform’s trailer-based mobile camera system to scan boats going in and out of Lake Powell, the department now has 24-hour coverage of the comings and goings of boats and can provide more complete records and documentation to inspectors and law enforcement. Tyler’s AFO platform also enables the department to share information with more than 30 entities, agencies, and municipalities across the western United States.

More can be done – together

Empowering states across the country to meet the needs of their communities requires a combination of deep expertise, a proven track record of improving the resident experience, and a broad portfolio of seamless and intuitive solutions that work. When it comes to connected states for connected communities, Tyler is the one partner who can do it all.

To learn more about what Tyler is doing to empower people through technology in Idaho, visit tylertech.com/Idaho.